Refund Policy

All fees for our services are charged in advance and payments are taken by credit or debit card. This Refund Policy explains when fees may be refunded if a booking is cancelled or changed. Nothing in this policy affects any rights you may have under applicable consumer law, including where services are not provided with reasonable care and skill.  

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Service-Specific Cancellation and Refund Terms 

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• Corporate workshops: Fees are non-refundable. However, a change of date may be available if you notify us more than 1 week in advance of the scheduled workshop date. 

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• Group workshops: Fees are refundable if you cancel at least 48 hours in advance. Cancellations made less than 48 hours before the workshop are non-refundable. 

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• Personal appointments: Fees are refundable if you cancel more than 24 hours in advance, subject to a £25 administration charge. Cancellations made 24 hours or less before the appointment are non-refundable.  Missed appointments are also nonrefundable.  Late arrival for an appointment may mean a shorter appointment time at the same charge.  Please see The Wellness Clinic for further details 

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Where a refund is approved, it will be made to the original credit or debit card used for payment. If you need to request a cancellation, refund, or date change, please contact us as soon as possible so we can confirm whether your booking is eligible under this policy.